Securus Technologies, based in Dallas, Texas, has been reinventing the inmate communications industry since it’s inception in 1986. Securus constantly updates or invents new safety and communications technology weekly, according to CEO and President Rick Smith. Mr. Smith has stated that Securus Technologies receives hundreds of emails weekly from family and clients praising such things as Securus’s customer service representatives for offering prompt and efficient service when needed. Facilities offer praises for services like Securus’s voice recognition software, and database services, which make tracking and analyzing calls much easier. The safety measures in place help facilities stop inmates from committing further crimes, or catch inmates confessing to crimes committed.
Securus Technologies has a proven track record of customer satisfaction. They are the only inmates communications company that is constantly trying to reinvent themselves with new technology and recently expanded with an improved state of the art call center. Securus has the most patents both approved or submitted for patent approval with the federal patent office than any other inmate communications company. Currently Securus Technologies serves approximately 3,400 public safety and penal facilities and provides services for over 1,200,000 incarcerated persons. Securus specializes in: emergency response, information management, incident management, investigation, biometric analysis, inmate self service, and monitoring products and services. To read more about Securus Technologies, please click here.